F3M has a specialized team with extensive experience in the implementation, training and follow-up services for software users.
SOFTWARE IMPLEMENTATION METHODOLOGY
Project management l Change management l Customer requirements analysis l Installation and configuration l Data migration l Training l Follow-up on the start-up of the solution | Clarity and involvement of all parties | Risk reduction and control | Maximizing Return on Investment (ROI).
PROCESS OPTIMIZATION
Diagnosis of the situation and opportunities for improvement l Definition and planning of optimization measures l Close monitoring | Integrated business/process/software solution vision | Strategic Action | General optimization.
TRAINING
Project-based training l Tailor-made face-to-face training l Online Training (Live Meeting) on current affairs | Dedicated and specialized training | Continuous update of information.
SPECIFIC DEVELOPMENTS
Development of value-added, interactive and dynamic solutions | Response to specific needs | Personalization | Extra Features | Systems integration and other software.
SUPPORT FOR SOFTWARE USERS
Dedicated and exclusive software support l Reserved access to the Customer Portal | Availability of response | Timely resolution of incidents | Online monitoring of the assistance provided.